The product(s) will be shipped within a maximum period of 7 days for items in stock. In the event of stock depletion, the estimated delivery time may be approximately 25 days, and ULISER is obliged to inform the customer of this timeframe. If the period ULISER considers necessary to restock exceeds 25 days, the buyer has the right to cancel the order and receive a full refund of the amount previously paid, with no obligation on ULISER’s part to compensate the buyer in any other way.
These delivery times are indicative only and are based on the timelines provided by shipping companies. We are not responsible for any delays in delivery caused by circumstances beyond our control.
ULISER reserves the right to select the shipping company, ensuring that it is always a nationally or internationally recognized carrier. We are not responsible if delivery times are extended once the product has been shipped. We will contact the carrier to ensure that our customers receive the product as quickly as possible.
The buyer has 14 calendar days from the date of delivery to inspect the item and ensure satisfaction with the purchase. After this period, returns will not be accepted, except in cases covered by the warranty.
Any direct costs related to the return, such as return shipping, will be borne by the customer, except in cases of defective products or shipping errors attributable to ULISER.
Returns will not be accepted for customized products or items that, due to their nature, cannot be returned.
If you notice any issue upon receiving the package, we kindly ask you to take photographs of its condition so we can contact the courier service as soon as possible.
Returns will not be accepted for items that are poorly packed, used, or damaged. The return must be made in the original box or packaging used by ULISER.
Once the product has been received and its condition verified, the corresponding refund will be issued, including the original shipping costs, within a maximum of 14 calendar days.
All products are covered by a 2-year warranty from the date of purchase. This warranty only covers manufacturing defects, such as:
To make the warranty valid, proof of purchase is required and the product must be evaluated by our technical service.
The buyer must request warranty service by email at info@uliser.com. ULISER will inform the customer about the shipping process, timeframes, and other details, always keeping open the possibility of issuing a full refund of the amount paid.
Any shipment related to a manufacturing defect and the use of this warranty, whether from ULISER to the buyer or vice versa, will be covered by ULISER.
The warranty does not cover the following cases:
Natural wear and tear, including:
Damage caused by improper use, such as:
Accidental damage:
External interventions:
Loss or damage to non-essential accessories (e.g., protective bags, tags, packaging).
